REFUND POLICY
This Refund Policy explains how payments made on the OMNI platform (the "Service" or the "Administration") are handled, and describes the limited circumstances in which a refund may be issued. It should be read together with Section 4 of our Terms of Service, which governs payments and subscriptions.
1. General Rule — Payments Are Final
1.1.
All funds used to top up your OMNI balance, and all funds deducted from your balance to activate or renew a subscription or to purchase additional account slots, are final and non-refundable, except as expressly provided in this Policy or required by mandatory law.
1.2.
This rule applies regardless of whether you have actually used the subscription, slot, or feature you purchased.
2. Exceptions — When a Refund May Be Considered
2.1. Duplicate Charge
You were charged more than once for the same top-up or purchase because of a technical error.
2.2. Erroneous Charge
You were charged an amount that does not match the price displayed in the Bot or Dashboard at the time of purchase.
2.3. Non-Delivery Caused by the Service
Your balance was debited for a subscription or slot, but the corresponding feature was never activated because of a fault on the Administration's side, and not because of your own account, actions, or restrictions imposed by Telegram or another third party.
2.4. Unauthorized Transaction
A payment was made without your authorization — for example, because your payment method was compromised — subject to verification by the Administration and, where applicable, the payment provider.
3. What Is Not Covered
3.1.
Change of mind after purchasing a subscription, slot, or top-up.
3.2.
Restrictions, limitations, spam flags, or bans placed on your Telegram account by Telegram itself. As stated in Section 7.2 of the Terms of Service, the Administration does not control, and is not responsible for, Telegram's own enforcement actions.
3.3.
Dissatisfaction with results such as audience growth, views, or engagement. As stated in Section 7.1 of the Terms of Service, the Service is a technical tool and does not guarantee any specific business outcome.
3.4.
Suspension or termination resulting from a violation of the Acceptable Use Policy (Section 5 of the Terms of Service) — no refund is issued in these cases, consistent with Section 6 of the Terms of Service.
4. How to Request a Refund
4.1.
Contact our support team within 14 days of the disputed charge through:
- Telegram Bot — open @official_omni_bot, go to Profile → Technical Support, and click Start Conversation.
- Website — sign in at www.neuro-omni.pro, go to Profile, and scroll to the Technical Support section.
4.2.
Please include the approximate date and amount of the transaction, the payment method used, and a description of the issue. Screenshots or transaction identifiers help us resolve your request faster.
5. Review and Payout
5.1.
The Administration reviews refund requests and aims to respond within 7 business days.
5.2.
Approved refunds are returned to the original payment method where technically possible. Where that is not possible — for example, for certain cryptocurrency payments — the Administration will offer an equivalent balance credit instead.
5.3.
The time it takes for approved funds to appear depends on your payment provider or network and is outside the Administration's control.
6. Amendments to this Policy
The Administration reserves the right to update this Refund Policy at any time. Any revised version becomes effective immediately upon publication on the platform. Continued use of the Service after such publication constitutes your acceptance of the updated Policy.
7. Contact Information
If you have any questions regarding this Refund Policy, please contact our support team.
Telegram Bot
- Open @official_omni_bot and send the /start command.
- Navigate to Profile.
- Open Technical Support.
- Click Start Conversation and submit your request.
Website
- Visit www.neuro-omni.pro and sign in using your Access Key.
- Navigate to Profile.
- Scroll down to the Technical Support section.
- Enter your message and submit your request.